DELEGO is committed to providing leading edge solutions for our customers.
DELEGO is the only Payment Card Interface built on the technology foundations of Java and XML. The SAP technology for NetWeaver is based on these same standards. In fact, SAP technology utilizes the most recent Java bundle, the Java 2 Enterprise Edition (J2EE). DELEGO utilizes this technology in its components. Further, DELEGO utilizes the SAP Java Connector for its communication with SAP R/3, providing greater flexibility and performance strength for our customers.
DELEGO's capability and strength of design provides many benefits. Some of the key benefits are:
- Java and XML - closely aligned with SAP
- Platform independent - ultimate in flexibility for connections
- Client server based with modular components
- SAP Payment card enhancement functionality
- Rapid implementation, less time to GoLive
- Highly experienced SAP payment card professionals
- International solution experience for global economy
- Lower Total Cost of Ownership with DELEGO
- Quicker positive ROI and reduced DSO
Flexible
DELEGO meets and exceeds your requirements. Flexibility is inherent in the design of DELEGO. Whether standard SAP R/3, or any SAP system is used or custom applications are written, DELEGO can be incorporated into any of these. DELEGO connects R/3 systems, websites, legacy systems, voice recognition, wireless and other systems in the same way. Because DELEGO is based on Java; it supports many platforms and operating systems. You choose the architecture, and DELEGO does the processing.
Modular
Built upon the client server model, the full DELEGO suite is composed of components. Each component has a specific task and communicates with other components as required. This modularity allows expansion of DELEGO's function with minimal impact on other components and the components can be added in any order.
Modularity of DELEGO provides our clients with the greatest of choices as to what functionality is needed for your solution today, while preserving the ability to easily add more in the future as needed.
Advanced Technology
All of the DELEGO products are written in Java and utilize SAP's Java Connector (JCo) where needed to connect with the system. Choosing Java as the foundation language made multi-threading all the applications simple and robust. Java has become the language of choice for electronic commerce. With Java as the foundation language, DELEGO will continue to grow without radical changes in its underlying technology. As well, the communication architecture is entirely based on XML making the connection to DELEGO MT open. This allows connectivity to be easily expanded to legacy systems, websites, and voice recognition systems, etc.
Building it right the first time is what keeps us from having to grow a large support organization as others have had to do. Just ask customers who have switched to DELEGO from other solutions.
Our technology and SAP know-how has allowed us to build all DELEGO components without making any changes to SAP core code. We are the only payments systems vendor who truthfully can say that.
Scalable
DELEGO will scale from the smallest number of transactions to the largest, global, enterprise-wide systems with. In one client's production environment, DELEGO has handled over 100,000 transactions in a single day on a single server. Multiple servers are used to expand these abilities even further. Dollar volume is of little concern in processing because the same overhead is required whether the value of the transaction is $10 or $10,000.
Open
At MEI, we believe in choice. We also believe the choices should be left to you, the client. Therefore, the design of DELEGO incorporates technologies that allow these choices. From the choice of database (if selected at all) to the choice of reporting tool to the choice of communication method to the choice of clearinghouse, all are available to you.
Secure
In today's world, security is of utmost importance, including the handling of credit card transactions. A merchant can be exposed to liabilities if the credit card data is not properly protected. MEI provides a variety of security measures, but most notable is the encryption of credit card numbers. Our DELEGO Secure solution encrypts the credit card numbers for storage directly into the R/3 tables. Once encrypted, only a special application provided with DELEGO Secure can decrypt the credit card number to provide the best in-house security with respect to technical and other staff working with your systems.
DELEGO Secure is only one method of securing your credit card system. The use of anti-fraud techniques such as CVV2, CVC2, CID, and AVS are fully supported. Communication of transactions over the Internet is encrypted using SSL. In combination, these security techniques provide a high degree of protection for both you as the merchant and your customers. If fraudulent transactions are of major concern to your business, we also offer the ability to utilize the most sophisticated fraud detection solutions in the market today through a connection to our partners' fraud detection systems.
Clearinghouse
We support large clearinghouses such as Chase Paymentech, FDMS (First Data), FDLCC (First Data Canada), Vital, Card Services International, Wachovia, USBank, Moneris, RBS Group, Emergis, Paradata, CyberSource, and American Express as well as the Canadian banking system. We also have connections in Europe, Asia, and Australia providing localized credit card processing in these jurisdictions through such processors as First Data International, Royal Bank of Scotland (Streamline, WorldPay, Trustmarque, and Bibit), Lloyds CardNet, HSBC, American Express, and Paymentech, among others.
Although we are affiliated with many clearinghouses, we are not a clearinghouse, nor do we have any financial connections to them for rebates, etc. as other vendors do. Our products do not constrain you to a specific processor and we can independently help you with a processor connection. Again, the choice is yours. Should the need exist; DELEGO handles many merchants and many different clearinghouses simultaneously. Since we continually add to our list of supported clearinghouses, should you decide on a major clearinghouse not currently supported by us, we will work with that clearinghouse to develop the connection to DELEGO.
The clearinghouse determines the card types that are accepted. Most major clearinghouses will handle Visa, MasterCard, American Express and Discover. Some will also accept Diners and JCB. DELEGO supports all of these types of credit cards, and other more regional based cards, such as Solo and Switch.
The American Express Corporate Purchase Card (CPC) is a different matter. Processing this card requires the merchant to provide cardholder specific information to the clearinghouse, and for the clearinghouse to process these details. Very few clearinghouses can meet this requirement, and so processing of the CPC is done directly with American Express. DELEGO is certified by American Express to process their Corporate Purchase Card. We are the only payment solution for SAP that also has AMEX Level III for AMEX's Brighton UK switch.
Multi-currency is also an issue driven by the clearinghouses. Some clearinghouses will function only in US dollars whereas others handle multiple currencies. DELEGO will accept any valid currency and pass the transaction to the clearinghouse for processing. We can also help you understand trans-border issues in card processing if you need to accept foreign payments.
Since DELEGO easily manages multiple clearinghouses concurrently, should different clearinghouses be needed by you to meet your international and domestic processing requirements, DELEGO will meet this need. Some customers connect with as many as three different clearinghouses simultaneously.
Innovative
The only constant in this world is change. A product must grow to meet new and very different demands. As credit cards evolve in the marketplace, so too must the product you choose. DELEGO has proven its capability to become much more and meet these new demands. What will the future bring? Ask us about some of the new functionality we are working on to better serve your needs. Will your system be able to handle these changes? It will with DELEGO as the Payment Card Interface.
Innovation is much more than meeting the global changes in the payment card industry. It is also about solving your problems. These issues might be specific to you or your industry and in no way connected with the world at large. Again, the flexibility of DELEGO means your issues can be resolved. We are committed to working with customers to find solutions that best work for them.
Database Integration
DELEGO DB, an optional module to the DELEGO suite of products, uses a JDBC-ODBC link to compliant databases to create a full audit trail of credit card transactions. All credit card information available from the connector is posted to and tracked in the database. These data can then be used for reporting, reconciliation, ad-hoc queries, and error and disaster recovery. As this is fully optional, most of our customers appreciate not being required to have redundant data storage for their payments system to work, especially in this era of security cautions you must take, along with the headaches and cost of an additional database for your payment application. With DELEGO, that choice is yours.
Combine all these features and the benefits for your team are clear.
Delego truly is a Credit-Able solution.
